POLICIES

Convoitec Pty Ltd trading as Hammer Telecom, (hereinafter referred to as Hammer Telecom)
ABN 60 120 022 988 will provide you, our Customer, with the Services in accordance with these policies and where relevant, the applicable charges notified to you from time to time.

 

 

1. DELIVERY POLICY

The shipment date of your order is usually within 1 business day, and does not necessarily include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorisation, in the case of a credit card).

Please allow 3-4 days for delivery within Australia, or 3-4 weeks for overseas orders.

Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. Business days are Monday through to Friday, excluding Australian public holidays.

Please Note: Title and risk of loss to all products will pass to you upon delivery.


2. SECURITY CAPABILITIES AND POLICY FOR TRANSMISSION OF PAYMENT CARD DETAILS

For credit card transactions, your information is secured by using 128 bit Secure Sockets Layer (SSL) technology, which encrypts information you input.


3. RETURNED MERCHANDISE AND REFUND POLICY

Hammer Telecom in recognition of its responsibility to provide quality products, components and workmanship, warrants each product it manufactures and each part and component thereof installed by Hammer Telecom (except those excluded by Paragraph 4 below) to be free from defects in material and workmanship for twelve months after purchase by the enduser. This warranty is subject to the terms and conditions below:

1. WARRANTOR . This warranty is granted by Convoitec Pty Ltd trading as Hammer Telecom, 57 Baroona Road, Milton, Qld, 4064, Australia. Postal Address: PO Box 1772, Milton, Qld, 4064, Australia. Telephone: 1300 88 4267. Facsimile: 1300 85 4267. Web: www.hammertelecom.com.au

2. PARTIES TO WHOM WARRANTY IS INTENDED . This warranty is not transferable and extends to the original end.user of the equipment only.

3. PARTS AND COMPONENTS COVERED . All parts and components of the warranted system manufactured and/or supplied by Hammer Telecom are covered by this warranty, except those parts and components excluded by Paragraph 4 below.

4. PARTS AND COMPONENTS NOT COVERED . The following components are not covered by this warranty: (a) any part or component that shall have been subject to abnormal electrical or mechanical abuse, negligence or accident (as determined by Hammer Telecom,); (b) any part or component that shall have deteriorated from ordinary wear and tear, such as paint; (c) expendable items that would normally be replaced within the warranty period, such as Magnetic Tapes.

5. PROCEDURE FOR OBTAINING PERFORMANCE UNDER THIS WARRANTY . Within ten days after discovery of the defect, the owner will notify Hammer Telecom and receive authorisation by Hammer Telecom to return the defective system or component to Hammer Telecom. Upon receipt of the defective system or component's Serial Number, Hammer Telecom will issue a Return Authorisation (RA) number. This RA number must be clearly marked on the address label on the outside of the package being returned to Hammer Telecom. Equipment returned to factory for repair must be shipped to Hammer Telecom in suitable packaging. All cost of transporting and insurance of the system or component to and from Hammer Telecom shall be paid by the owner.

6. REMEDY . If, within the duration of this warranty, a system or component covered by this warranty is returned to Hammer Telecom and proves to be defective in material or workmanship, Hammer Telecom shall (at its option) repair or replace the defective item at its expense. Replacement of a defective component pursuant to this warranty shall be warranted for the remainder of the warranty period applicable to the replaced component.

7. DESIGN CHANGES . Hammer Telecom reserves the right to make changes in the design or material of its products without incurring any obligation to incorporate such changes in any product previously manufactured. From time to time, however, Hammer Telecom may issue Application Notes to its customers to notify them of product improvements which may be retrofitted at the option of the customer.

8. EXCLUSION AND DISCLAIMERS . This warranty does not extend to normal preventative maintenance procedures, nor to any defect due to negligence of others, failure to operate or maintain the system in accordance with instructions furnished, electrical alterations, or ordinary wear and tear. Hammer Telecom reserves the right to charge a restocking fee on any return procedures for any reason other than that covered and sanctioned by a Return Authorisation (RA) number. This warranty and the remedy provided herein are exclusive and expressly in lieu of all other warranties expressed or implied either in fact or by operations of law, statutory or otherwise, including warranties or merchantability or fitness for use. Under no circumstances will Hammer Telecom assume liability for special, consequential, or punitive damages arising or in any way connected with use of its products.


4. COUNTRY OF DOMICILE

Hammer Telecom trades from 57 Baroona Road, Milton. 4064. Our country of domicile is Australia.


5. RESTRICTIONS IMPOSED BY THE DESTINATION COUNTRY

Every country has a specific list of articles which are prohibited or restricted. For details on each country, refer to the Australia Post International Post Guide.


6. COMPLAINT HANDELING PROCESS

Our Complaint Handeling Process is available on-line from our website.

7. FINANCIAL HARDSHIP POLICY

If you are experiencing financial hardship, please refer to our Financial Hardship Policy which is avaliavle from our website. Should you wish another party to assist you in dealing with us, please refer to our Appointment of Authorised Representative Form.